Subscription Policy & Billing Information
Effective Date: December 15, 2024
Important: This Subscription Policy works together with our Terms of Service and Privacy Policy. All technical support is provided by independent experts, not directly by Geek Experts LLC.
1. Our Service Models
Geek Experts LLC offers flexible options to connect you with qualified technical experts based on your needs and budget:
Free Consultation Model
- No subscription required - try our service with a free consultation
- 30 minutes of expert time - get basic troubleshooting and guidance
- Get connected instantly - available experts will respond to your technical issues
- No commitment - experience our service quality before subscribing
- Perfect for single issues - ideal if you have an occasional technical problem
Membership Subscription Model
- Monthly consultation allowance - 20 or 40 consultations per month depending on plan
- Priority expert matching - faster response times from verified consultants
- Auto-renewal convenience - continuous access without interruption
- Cost-effective - better value for frequent consultation needs
- Fair use policy applies - designed for personal, non-commercial use
Microsoft Ads Policy Compliance: All our services are consultation-based. Experts provide guidance and troubleshooting assistance, but outcomes depend on various factors including device condition, user technical knowledge, and problem complexity. Results are not guaranteed.
2. Membership Plans & Features
| Plan Type |
Duration |
Price |
Features |
Best For |
| Free Consultation |
One-time |
FREE |
30 minutes consultation, Basic troubleshooting, No commitment |
First-time users |
| Monthly Basic |
30 days |
$19.99/month |
20 consultations per month, Priority expert matching, Extended session time, Email support |
Regular users |
| Monthly Premium |
30 days |
$29.99/month |
40 consultations per month, Premium expert access, Unlimited session time, Priority support 24/7 |
Frequent users |
Membership Benefits
- Professional Consultation Sessions: Get guidance from verified professionals in your chosen technical areas
- Priority Expert Matching: Faster response times and access to top-rated consultants
- Multiple Category Access: Get help with electronics, telecommunications, appliances, plumbing, and automotive issues
- Email Support: Direct email access to expert support team
- Session Tracking: Track all your consultations and expert responses in one place
- Expert Verification: All consultants undergo background checks and credential verification
Eligible Consultation Categories
Membership includes consultations in these professional categories:
- Electronics: Consumer electronics troubleshooting, device configuration, and performance optimization guidance
- Telecommunications: Phone systems, connectivity issues, and communication technology guidance
- Home Appliances: Appliance troubleshooting, maintenance advice, and operational guidance
- Plumbing: Common plumbing issues, maintenance tips, and DIY guidance for basic problems
- Automotive: Vehicle diagnostics, maintenance advice, and troubleshooting guidance
Note: Category eligibility may change based on expert availability and platform updates. Certain specialized services may require additional fees even with membership.
3. Billing & Payment Information
Billing Cycles & Renewal
Understanding how our billing works:
Automatic Renewal
- Monthly memberships: Automatically renew every 30 days
- Billing date: Same date each month as your initial subscription
- Payment method: Charged to your saved payment method automatically
- Renewal notice: Email notification sent 7 days before renewal
- Consultation limits reset: Your monthly consultation allowance resets on each billing cycle
Payment Methods
We accept the following secure payment methods:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards: Major bank debit cards with credit card processing
- PayPal: Secure PayPal account payments
- Digital Wallets: Apple Pay, Google Pay (where available)
Payment Security
- All payments processed through secure, encrypted connections
- We never store complete credit card numbers on our servers
- Payment processing handled by PCI-compliant third-party providers
- Fraud protection and monitoring for all transactions
Billing Charges & Fees
- Membership fees: Charged in advance for the billing period
- Taxes: Applicable sales tax added based on your location
- Failed payment fees: $5 processing fee for declined payments
- Currency: All prices in USD unless otherwise specified
- Price changes: 30-day advance notice for any price increases
4. Refund Policy & Satisfaction Guarantee
Our Commitment to Customer Satisfaction
We want you to be completely satisfied with our technical support services. Here's how our refund policy works:
Eligible Refund Scenarios
- 24-Hour Satisfaction Guarantee: Full refund if you cancel within 24 hours of initial subscription
- Service Unavailability: Refund if our platform is unavailable for more than 24 consecutive hours
- Technical Issues: Refund if platform bugs prevent you from accessing consultant services
- Duplicate Charges: Immediate refund for any duplicate or erroneous charges
- Consultant Response Failure: Refund if no consultant responds to your request within 48 hours
- Service Cancellation: Prorated refund if we discontinue service during your membership period
Refund Processing Timeline
- Decision timeline: Refund decisions made within 48 hours of request
- Processing time: 5-7 business days for credit card refunds
- PayPal refunds: 1-3 business days for PayPal account refunds
- Bank processing: Additional 1-2 business days for bank posting
Non-Refundable Scenarios
- Refunds after 24 hours for reasons unrelated to service quality
- Partial month refunds (except for service discontinuation)
- Refunds for expert advice that doesn't resolve your specific issue
- Cancellations due to violation of our Terms of Service
- Refunds for services already consumed in current billing period
Important: Technical support outcomes depend on many factors including device condition, problem complexity, and user technical knowledge. While we connect you with qualified experts, we cannot guarantee specific results or outcomes.
5. Cancellation Procedures & Timeline
Easy Cancellation Process
You can cancel your membership at any time. Here's how cancellation works:
How to Cancel Your Membership
- Online Cancellation: Log into your account and click "Cancel Membership" button
- Email Request: Send cancellation request to support@geekexperts.net
- Phone Support: Call 866-885-5664 to speak with a representative
- Live Chat: Use our website chat feature for immediate assistance
Cancellation Timeline
- Immediate effect: Cancellation takes effect at the end of your current billing period
- Continued access: You keep full membership benefits until the end of your paid period
- No auto-renewal: Your membership won't renew for the next billing cycle
- Confirmation: Email confirmation sent within 24 hours
- Reactivation: You can reactivate anytime by starting a new subscription
What Happens After Cancellation
- Account access: Your account remains active but reverts to free consultation model
- Consultation history: All previous consultations and expert responses remain accessible
- Expert connections: You can still contact consultants who previously helped you
- No penalties: No cancellation fees or penalties
- Data retention: Your account data is retained per our Privacy Policy
6. Fair Use Policy
Our membership subscriptions are designed for personal, individual use. To ensure fair access for all members, we maintain a Fair Use Policy:
Personal Use Requirements
- Individual accounts only: Memberships are non-transferable and for single-user access
- Personal devices: Support limited to your personal computers, phones, and devices
- Household use: Support for family members in the same household is permitted
- No commercial use: Business or commercial technical support requires separate arrangements
- No reselling: Cannot resell or redistribute expert advice to others
Usage Guidelines
- Monthly limits: Basic plan includes 20 consultations, Premium plan includes 40 consultations per month
- Quality interactions: Consultations should be specific and provide necessary details for effective guidance
- Expert respect: Courteous and professional communication with consultants required
- Platform integrity: No attempts to circumvent platform features or security
- Rollover policy: Unused consultations do not roll over to the next billing period
Fair Use Violations
Excessive or inappropriate use may result in:
- Account review: Manual review of account activity and usage patterns
- Usage limitations: Temporary restrictions on question submission
- Account suspension: Temporary suspension pending investigation
- Membership termination: Permanent termination for severe violations
- No refunds: No refunds for terminations due to policy violations
7. Subscription Support & Contact Information
Common Support Topics
- Billing Questions: Payment issues, invoice inquiries, billing disputes
- Account Management: Password resets, profile updates, membership changes
- Technical Support: Platform issues, connection problems, expert communication
- Cancellation Help: Assistance with membership cancellation or modifications
- Refund Requests: Processing refunds and handling billing corrections
- Expert Issues: Problems with expert responses or service quality
8. Related Policies & Legal Information
This Subscription Policy works together with our other legal documents:
- Terms of Service: Complete legal agreement covering platform usage and expert services
- Privacy Policy: How we collect, use, and protect your personal information
- Cookie Policy: Information about cookies and tracking technologies
Policy Updates: We may update this Subscription Policy from time to time. Material changes will be communicated via email and posted on our website with an updated effective date. Continued use of our services constitutes acceptance of any changes.