Effective Date: December 15, 2024
California residents: Click here for specific information about our privacy practices under California law.
Geek Experts LLC ("Geek Experts," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and disclose your information when you interact with our technical support platform. We are committed to transparency and giving you control over your personal information.
This Privacy Policy applies to information we collect when you interact with our platform, including:
Important: Your use of our platform is subject to this Privacy Policy and our Terms of Service. If you disagree with this policy, please do not use our services. Undefined terms have the meanings set forth in our Terms of Service.
"Personal Information" means any information that identifies, relates to, describes, or could reasonably be linked with you or your household, directly or indirectly.
Required only if you apply to become an expert on our platform
We use secure third-party payment processors and never store complete credit card numbers.
We use this data to improve platform performance, provide better technical support, and enhance user experience.
We use various technologies to collect information automatically, including:
Your Control: You can manage cookies through your browser settings or our Cookie Preference Center. Note that disabling certain cookies may affect platform functionality. Learn more at www.allaboutcookies.org.
We process your personal information only when we have a valid legal basis. Here are the legal grounds we rely on:
To provide our technical support services, process payments, and fulfill our agreements with you.
For business operations, security, fraud prevention, and service improvements that benefit our users.
When you explicitly agree to data processing, such as marketing communications or optional features.
To comply with applicable laws, regulations, court orders, and government requests.
We use Microsoft Advertising and similar services to reach potential customers and improve our marketing effectiveness. This helps us keep our services affordable and accessible.
Note: Opting out means you'll still see ads, but they won't be personalized based on your interests. Advertising revenue helps us provide free consultations and keep our services affordable.
Unlike many companies, we do not sell your personal information to third parties for monetary consideration. We only share information when necessary to provide our services, comply with legal obligations, or with your explicit consent.
Important: Experts never see your contact information, payment details, or personal data unrelated to your technical issue. All experts sign confidentiality agreements and undergo background checks.
Stripe, PayPal, and other payment services for secure transaction processing
AWS, Google Cloud, Microsoft Azure for secure data storage and platform hosting
Google Analytics, Microsoft Clarity for website improvement and user experience optimization
Email and SMS providers for service notifications and customer support
Help desk software and chatbot services for efficient customer service
All service providers are contractually required to protect your data, use it only for specified purposes, and meet our security standards.
We may disclose your information when required by law or to protect safety:
We will notify you of legal requests for your information unless prohibited by law or court order.
We use analytics services to understand how our platform is used and to improve user experience:
Opt-out option: You can prevent Google Analytics from tracking your activity by installing the Google Analytics Opt-out Browser Add-on.
We use third-party advertising technologies to show relevant ads and measure their effectiveness. This helps us reach people who might benefit from technical support services.
Current status: We do not currently respond to "Do Not Track" browser signals because there's no industry standard for how to interpret them.
However, we provide multiple ways for you to control tracking and advertising as described in the "Your Rights & Choices" section below.
You have significant control over your personal information. We're committed to honoring your privacy rights and making it easy for you to exercise them. You will not be discriminated against for exercising these rights.
Request a copy of the personal information we hold about you, including how we use it and who we share it with.
Update or correct inaccurate personal information in your account or our records.
Request deletion of your personal information, subject to certain legal exceptions.
Receive your personal information in a portable, machine-readable format.
Note: You'll still receive important service notifications (like expert responses and billing updates) even if you opt out of marketing.
California residents have specific rights under the California Consumer Privacy Act and California Privacy Rights Act. Here's what you need to know about your rights and how to exercise them.
You can request detailed information about:
Request deletion of personal information we have collected from you, subject to certain exceptions (such as completing transactions, legal compliance, or security purposes).
Request correction of inaccurate personal information that we maintain about you.
Direct us not to sell your personal information or share it for cross-context behavioral advertising.
We will not discriminate against you for exercising any of your CCPA rights.
Under the CCPA, we collect the following categories of personal information:
Under the CCPA's broad definition, allowing third parties to receive certain information for advertising purposes may be considered a "sale" or "sharing" even without monetary exchange.
We may "share" these categories for advertising purposes:
California residents can opt out of the sale/sharing of personal information:
Important: We do not sell personal information for monetary consideration. This opt-out applies to sharing for advertising purposes only.
California residents under 18 can request removal of content they've publicly posted by contacting us at privacy@geekexperts.net.
We implement industry-standard security measures to protect your personal information:
We retain your personal information only as long as necessary for:
Email: privacy@geekexperts.net
Subject: "Privacy Request"
Email: privacy@geekexperts.net
Phone: 866-885-5664
Email: security@geekexperts.net
Urgent: Call immediately
Geek Experts LLC
Privacy Officer
Oak Forest, Illinois, United States
Email: privacy@geekexperts.net
Phone: 866-885-5664
Response Time:
24-48 hours for general inquiries
45 days for formal requests
Identity Verification: For security, we may ask for additional information to verify your identity before processing requests involving access to or deletion of personal data. This helps protect your information from unauthorized access.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Your continued use of our services after the effective date constitutes acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Team: